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Terms & conditions

Trust Fitness Gear and Trust Personal Training are operated by Themba Collin Mlombo in Johannesburg, South Africa. Product descriptions, prices and availability are shown in South African rand and may be updated before an order is placed.

An order is accepted only after payment is confirmed and we send an order confirmation. We may decline or cancel an order if an item is unavailable, information is incorrect, payment is not confirmed or fulfilment is not possible. If payment has already been received, the affected amount will be refunded.

Customers must provide accurate contact and delivery information. Images of apparel marked as concepts are previews; final specifications and stock will be confirmed before purchasing opens.

Refunds & returns

For physical apparel and accessories, contact us within 7 days of delivery if you wish to request a return. Items must be unworn, unwashed, unused, with original tags and packaging. For a change-of-mind return, the customer is responsible for return delivery costs.

If an item is defective, damaged, incorrectly supplied or not as described, contact us promptly with your order number and clear photographs. We will assess the item and provide the remedy required by applicable South African consumer law. Hygiene-sensitive items that have been worn cannot be returned for change of mind.

Digital programmes and guides cannot ordinarily be returned after the file or access link has been delivered or accessed. We will replace a corrupted or incorrect file, and this does not limit rights that cannot lawfully be excluded.

Cancellation policy

You may request cancellation of a physical-product order before dispatch by emailing or messaging us with your order number. If the order has not been dispatched, we will cancel it and refund the amount paid. After dispatch, the request is handled under the returns policy.

For digital products, cancellation is available before the file or access link has been sent. Once digital delivery has occurred, the digital refund terms apply. If we cancel an order, any payment received for that order will be refunded.

Online coaching may be cancelled before the agreed start date for a full refund. After coaching begins, cancellation requires 30 days’ written notice. Services already delivered and the active notice period are not refundable; any refund legally due for unused future service will take account of services already supplied and package discounts applied. Missed check-ins or coaching appointments require at least 24 hours’ notice to be rescheduled.

Delivery & fulfilment

Physical products are delivered within South Africa to serviceable addresses. The delivery fee and estimated delivery timeframe will be shown or confirmed before the order is accepted. Orders are prepared after payment confirmation, and tracking or delivery updates will be sent when available.

Delivery estimates are not guarantees and may be affected by stock, couriers, public holidays, weather or an incorrect address. Please contact us if an order is delayed. Risk passes to the customer when the order is delivered to the supplied address.

Digital programmes and guides are delivered electronically to the email address supplied at checkout after confirmed payment. Please check spam or junk folders and contact us if the file or access link does not arrive.

Health & training notice

Training programmes and eating guides provide general educational information and are not medical diagnosis, treatment or an individual medical nutrition prescription. Customers should choose training appropriate to their ability and seek qualified medical advice before beginning if they have an injury, medical condition, are pregnant or have concerns about exercise or diet.

Policy enquiries

For order, return, cancellation or delivery enquiries, include your full name and order number.

Email: themba@trustpersonaltraining.co.za
Call / WhatsApp: 079 122 3408
Business WhatsApp: 079 582 6075

Nothing in these policies excludes or limits any consumer right that cannot lawfully be excluded under South African law.